Acceptable Use Policy

Interpretation

The following policy is intended to be a guideline to ISOCNET's position against violations of the accepted norms of the internet community and is not intended to be exhaustive.  We reserve the right at all times to protect out reputation and goodwill.

ISOCNET Password Policy

The ISOCNET password policy requires all users to maintain strong passwords by following the guidelines below.

Follow these requirements for ALL of your passwords:

  1. Maintain a minimum of 8 characters
  2. Use a mix of upper case and lower case letters, numbers and special characters
  3. Use a short but uncommon phrase. You could then either take the first letters from each of those words to start with or if the phrase is short enough, use the phrase itself. Then add in random upper case letters, numbers and special characters. "You can keep your nose out of my stuff thank you!" can become "yckynoomsty". Add in some upper case letters "YcKynOomStY". Then put in some numbers and special characters. "3YcKynO0m$tY!5" and you have a good secure password.
  4. Passwords cannot contain the domain name or username.
  5. Update your passwords every 3 to 6 months.
  6. When in doubt, use an online random password generator, such as http://www.pctools.com/guides/password/ and http://www.onlinepasswordgenerator.net/.

Personal Web Space

  1. The customer is restricted to 25mb of web space.  It is the customer's responsibility to ensure that his/her disk usage does not go over this limit.
  2. The customer must not disclose his/her password to any third party.
  3. The customer is not permitted to use any server-side cgi or other program other than those placed by ISOCNET into the main cgi-bin directory.
  4. The customer is responsible for keeping backups of all his/her own data.  ISOCNET will not be responsible for loss of customer's data for any reason.  Although every effort will be made to protect our users data.
  5. The customer is responsible for ensuring that the data offered in their web space does not break any US law or any local law in the home state of the customer.
  6. ISOCNET reserves the right to remove a site under any of the following circumstances:
    1. The material is suspected to be illegal.
    2. The customer closes their account or the customer's account is suspended.
    3. The presence of the site adversely affects in any way the ability of ISOCNET to provide its services to other customers.
    4. Any violation or breach of ISOCNET's Acceptable Use Policy or Terms & Conditions.
  7. The customer must not resell his/her free web space.
  8. Personal web space may NOT be used for any commercial activity, including, but not limited to the advertisement or promotion of goods or services for sale, the advertisement or promotion of any organization or affiliation, or any other retail or wholesale activity.
  9. The customer must not promote his/her web space in such a way that he/she would break this policy, whether through ISOCNET or an alternative Internet Service Provider.
  10. Any content of an adult nature must contain a warning page as to the content of the site which should be displayed prior to the viewing of any such adult content.

Dialup Accounts (includes but not limited to v34/v90, ISDN & ADSL)

  1. The customer will not run a web server, ftp server, or any other internet server on a dialup connection.
  2. The customer will not employ any method to prevent idle disconnection.  This includes but is not limited to: using third party keep alive programs, redialers to force connection after idle timeout, setting email of news programs to poll the system at short enough intervals to prevent the idle timer from disconnecting the customer.
  3. The customer will not give his or her password to other people outside the immediate famiy.
  4. Dialup accounts will only be allowed 1 connection at a time, subsequent attempts to use the account while it is already active will be rejected.
  5. The customer will not use their dialup account that in anyway violates any part of the AUP.

Email and Usenet

  1. The customer must not use ISOCNET services for any of the following purposes:
    1. Initiating or propagating 'chain' email or 'pyramid' emails.
    2. Sending bulk or unsolicited emails, especially of a commercial nature.
    3. Using their ISOCNET account as a maildrop for responses for any of the above actions.
  2. The customer must not email a person after they have specifically requested that you do not mail them.  This applies to any automated mail system you employ.
  3. The customer must not send email or post articles with headers modified in such a way as to disguise the true source of such mail or article.
  4. The customer must not post articles of a commercial nature to groups which are inappropriate to the subject of the article.
  5. ISOCNET has a zero tolerance for spam originating from our customers, or from our customers' customers, or for spam advertising web sites of our customers or our customers' customers.
    1. When we receive a complaint, we will forward it to you.  If we don't receive a response indicating the complete resolution of the complaint within 24 hours, we may drop the section of IP space involved in the spam complaint until we are convinced that the problem is resolved.  In particular, we are concerned with spam that not only originates from your network, but also that advertises sites hosted on your network.
    2. If we get repeat complaints and it is clear that the problem has not been resolved, we may blackhole the section of IP space involved in the spam complaint until we are convinced that the problem is resolved.  If so, we will contact you as soon as is feasible.
    3. We reserve the right to drop the section of IP space involved in spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet.  In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network.  In certain rare cases, we may to do this before attempting to contact you.  If we do this, we will contact you as soon as is feasible.
  6. ISOCNET will enforce a strict anti-spam policy.  Senders of Spam (Unsolicited Commercial Email) either into our network from the outside or from within our network to the outside world will be charged a fee of $5 per message.
  7. The customer must not use the service to post articles that contravene the charter of the group to which the posts are made.  This includes binary attachments being posted to non-binary newsgroups.

Internet Relay Chat (IRC)

  1. It is the customer's responsibility to respect and obey the rules of the IRC server to which they are connected.  The policies of the server can usually be found by typing /motd while connected  to the server.

Miscellaneous

  1. The customer must not use their account for the purpose of obtaining unauthorized access to any computer or service.
  2. The customer is responsible at all times for use of the account, whether through the customer or through thrid parties.

Network Usage

  1. Customers may not use ISOCNET's network to attempt to circumvent user authentication or security of any host, network, or account.  This includes, but is not limited to, accessing data not intended for the Customer, logging into a server or account the Csutomer is not expressly authorized to access, password cracking, probing the secruity of other networks in search of weakness, or violation of any other organization's security policy.
  2. Customers may not attempt to interfere or deny service to any user, host, or network.  This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network.  If your server is the initiator or target of a denial of service attack that adversely affects our/somebody else's network, we will terminate your account without warning, and you will be held responsible for any charges that may result from this action.  ISOCNET will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.  Users who violate systems or network security may incur criminal or civil liability.
  3. Customers may not take any action that results in a loss or reduction of service event for any other ISOCNET customer.

Breaches

  1. Following a breach of AUP, ISOCNET will take any action it considers to be appropriate up to and including closure of the account without notice.  All breaches will be reviewed on a case by case basis.
  2. ISOCNET reserves the right to publish details of breaches and the action taken including the names of the account holder.
  3. ISOCNET does not allow credits or refunds for any outages resulting from a suspension or deletion of an account under this policy.
  4. ISOCNET reserves the right to charge a $125 per hour cleanup fee for the following violations (including but not limited to):
    1. Intentional or maliciously caused IRC bans.
    2. UCS (Unsolicited Commercial Email / Unsolicited Bulk Email) cleanup.
    3. Denial of Service attacks.
    4. Serious Harassment.
    5. Customer actions that result in a loss or reduction of service event for other ISOCNET customers.
  5. ISOCNET reserves the right to modify or amend this Policy at any time.
  6. Any breaches of this Policy should be reported to abuse@isoc.net and the entire posting, together with full headers, should be forwarded.  Although it is not always possible to respond to each abuse report, all complaints will be investigated thoroughly.