Office 365 for Business - FAQs

You can find answers to most of your questions below. If you still have questions or are unable to find what you are looking for, please contact us at 859-525-8730, Option 4 or complete our online request form.

Office 365 for Business FAQs


What is Office 365?
Is Office 365 "Office in the cloud?"
Will Office 365 work with my copy of Office?
Is Internet access required for Office 365?
What is the Cloud?
What Office 365 Plan fits my business?
What do I need to install when I sign up?
What if I already own a domain name?
Will my trial information be transferred to my Office 365 subscription?
I hear that the new Office recently launched.  When do current Office 365 customers get it?
Can I switch to other Office 365 plans?
Can I cancel my subscription at any time?
What happens to my data if I cancel my subscription?
How do I change my password?
What is an email migration?  What can I expect?

What is Office 365?  
Microsoft Office 365 for professionals and small businesses is a subscription service that combines Microsoft Office Web Apps with a set of web-enabled tools that are easy to learn and use.  This all works with your existing hardware, and comes backed by the robust security, reliability, and control you need to run your business.
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Is Office 365 "Office in the cloud"?
With some Office 365 plans, you have access to familiar Office applications that are installed locally on your PC, but are downloaded and licensed from the cloud.  Those Office 365 service plans expand this experience by combining those Office applications with the latest versions of our cloud productivity services: Exchange Online, SharePoint Online, and Lync Online.  These familiar services combine to provide you with the most comprehensive productivity solution for your business.
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Will Office 365 work with my copy of Office?
Office 365 works best with the latest version of Office, Office 2010, and Office 2011 for Mac. Office 365 works with slightly limited functionality with Office 2007. If you have an earlier edition of Office, you will need to update to a newer version of Office in order to use Office 365; or you can subscribe to one of the many Office 365 plans that include the latest version of Office. In addition to getting the latest version of Office as part of your subscription, you will also get automatic updates, so your Office will always be up to date.  Office 365 Client System Requirements Policy
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Is Internet access required for Office 365?
Internet access is required to install and activate all Office 365 plans and to manage your subscription account. Internet connectivity is also required to access Office 365 cloud productivity services, including email, conferencing, IT management, and other services.

Many Office 365 plans also include the desktop version of Office, for example, Office 365 Small Business Premium and Office 365 Enterprise E3. One of the benefits of having the desktop version of Office applications is that you can work offline and have the confidence that the next time you connect to the Internet all your work will automatically sync, so you never have to worry about your documents being up to date. Your desktop version of Office is also automatically kept up to date and upgraded when you connect to the Internet, so you always have the latest tools to help you work.
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What is the cloud?
"The cloud" is a friendly way of describing web-based computing services that are hosted outside of your organization. When you use cloud-based services, your IT infrastructure resides off your property (off-premises), and is maintained by a third party (hosted), instead of residing on a server at your home or business (on-premises) that you maintain. With Office 365, for example, information storage, computation, and software are located and managed remotely on servers owned by Microsoft. Many services you use every day are a part of the cloud—everything from web-based email to mobile banking and online photo storage. Because this infrastructure is located online or "in the cloud," you can access it virtually anywhere, from a PC, tablet, smartphone, or other device with an Internet connection.
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What Office 365 plan fits my business?
Office 365 is highly scalable and can support everything from a one-person business to companies with tens of thousands of users:

  • Office 365 Business plans are best for companies with up to 100 employees, and can accommodate up to 300 users.
  • Office 365 Pro Plus plans are suited for businesses that have on premise email but need the Office Suite Applications.
  • Office 365 Enterprise plans fit organizations ranging in size from a single employee to 50,000-plus users.

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What do I need to install when I sign up?
You don't need to install anything in order to use Office 365.
To help you easily connect your desktop version of the latest version of Office, Office 2010, or Office 2007 to Office 365, Microsoft provides Office 365 customers an installable piece of software—called "Office Desktop Setup"—at no charge.
Office Desktop Setup provides many benefits, including:

  •     Automatically detecting necessary updates.
  •     Installing updates and components upon approval or silently from a command line.
  •     Automatically configuring Outlook and Microsoft Lync for use with Microsoft Office 365.
  •     Uninstalling itself from the client computer after running.

You can find and install Office Desktop Setup in your Office 365 administration center.  If your plan includes a subscription to Office, you will also be able to install that directly from the Office 365 administration center.
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What if I already own a domain name?
You can add the domain name you own to Office 365 to create both domain-based email addresses and a public-facing website.
ISOCNET can help to manage your DNS services and records as part of your setup service.
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Will my trial information be transferred to my Office 365 subscription?
Yes. If you purchase Office 365 licenses for the accounts you create during your free trial, the information and configuration for these users' accounts will remain intact. Once your free trial expires, you won't be able to continue using Office 365 for free. You will have an additional 30 days to purchase Office 365 before your account information is erased. Once your trial account information has been erased, it cannot be retrieved.
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Can I switch to other Office 365 plans?
Yes depending on the type of plan that you have.  We have the ability to switch you from one family of plans to another without migrating data but that transition requires plan/user administration. A charge of $150.00 will be required for completing the plan family transition process.
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Can I cancel my subscription at any time?
No, all Microsoft Office 365 plans are annual commitments and annual payments.  Plan return exceptions can be made by Microsoft and ISOCNET will carry out the return process if available for a $50.00 charge per return. ISOCNET utilizes two methods of purchasing based on user addition/removal activity. Depending on your agreement some plans may not be returned. Read the complete Microsoft Online Subscription Agreement.
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What happens to my data if I cancel my subscription?
Your data is yours. If you decide to cancel your Office 365 subscription, you can download your data—for example, your email and documents on team sites—and save it to another location. You should save your data before you cancel. All the data associated with your Office 365 account is deleted 90 days after cancellation.
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How do I change my password?
Go here to change your password.
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What happens to my data if I cancel my subscription?
If you currently receive email from another service moving to Office 365 for email will require an email migraiton. ISOCNET bases our migration charges and total user count, amount of data, and support time.  We utilize an online tool and our team to complete migrations.  The use of Skykick helps ISOCNET implement the Office 365 service but when needed complete manual migrations can be completed. Call our Office 365 Sales Specialist for your custom quote. Your quote will be an estimate to the migration project cost but the migration charges are subject to change based on challenges faced during migration that require additional support hours.
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