ISOCNET Customer Testimonials
Hear What Our Customers Have To Say
“Fantastic company with an impressive skill set and even better customer service. Our firm is extremely happy with our new website. Hire them!”
“I can’t express how much it means to me that I know you always have my back when it comes to the website! Trust is everything! Thank you so much for all you do!”
“I’ve been favorably impressed with their depth of understanding of how to structure the website. While the work is ongoing, the engagement thus far has increased website traffic and inquiries. The team holds virtual meetings with the partner for communication and project progress updates. Above all, ISOCNET’s breadth of understanding of the project needs ensures high-quality outcomes.”
“An increase in sales and organic and paid traffic has resulted from ISOCNET’s development work. The team was responsive and attentive to the unique needs of the client. Besides providing training, they also built the website in a way that the client could manage it independently.”
“I can’t think of a better way to say ISOC is great than: They do what they say they are going to do, when they say they are going to do it and for the price they say they are contracting for. I’ve been with them since the beginning (1998).”
“You gave me 20 times more positive advice and information in the 10 minutes we talked than four other companies combined. Thank you very, very much!”
“Very quick responsive answer to my complicated issue.”
“Hi Kelly, We’re super pleased with how quickly you guys were able to help us out. Thank you so much for jumping in and to get the issues resolved and the site back up. ”
“At ISOC you get to talk to a knowledgeable live individual, you are not left waiting on hold, you never get pushed into voice-mail hell or AI bots, and you get follow up without having to ask for it. Thanks, John, you saved me a lot of anxiety and effort.”
“Also, I would like to comment on your professionalism and ease of handling things for us over the past several years as we are technically challenged. You and Kelly make us want to continue working with ISOC!!”
“Over the past two years I have had the pleasure of working with two of your support personnel, John and Tommy. Both times I needed assistance in getting my e-mails up and running. The first encounter was with Tommy, when I became a client. I had multiple issues with my domain not the least of which was transferring the domain to ISOCNET. The switch was complicated and took several days to get the information necessary and then to make the transition. Tommy led me through the process and had the skills and knowledge to accomplish the transition professionally with minimal assistance from me. My second encounter was with John when I received a notice that my outlook software I had was no longer supported and I was not receiving e-mails. John came to the rescue. He installed new software and made all the changes necessary to my get e-mails coming again. His pleasant professional demeanor was very much welcomed. Both of your employees are skilled, knowledgeable and responsive. They represent your organization very well!”
“Hi Kelly, I want to let you know that John from Support was absolutely fabulous helping me today. He was also very patient when I didn’t understand something. Have a great week.”
“I was probably one of your first customers and have loved your service. Thank you for your great service.”
“ISOCNET is a FANTASTIC group of professionals, they are experts in IT, data security, online marketing, website development & design and cloud services. The team is top-notch and consistently provide excellent customer service!! Their knowledge is extensive and they have experience in so many verticals and industries. I highly recommend their services!!”
“I had my first PC before Windows 1.0 and the wide spread use of the internet. As technology increased, I had difficulty getting satisfactory response from various quasi support groups to respond to issues. That is , until I started with ISOC as my ISP. I am now semi-retired, but will still continue my relationship with ISOC. Any problem that I faced was always dealt with in a responsive and professional way. Also, I want make a special “shout out” to Tommy O’Donnell with your support group. He is a problem solver extraordinaire. He has the remarkable ability to communicate with someone like myself who barely can spell computer on good day. I have complete trust in his abilities and advice.”
“Since switching to Office 365 from our inhouse email, our company has experienced almost zero email down time. The support we receive from the team at ISOCNET is friendly and professional and are very quick to address any issues that do come up. ISOCNET has been invaluable in their assistance as we move our sister companies into Office 365 also. I would highly recommend ISOCNET to anyone looking to move to Office 365.”
“Brandon was a pleasure to work with and already provided help with a few things that we were struggling with here.”
“Been receiving great praise from our new website, it turned out fantastic!”
“In this day of negative feedback I wanted to take the time to say thank you for your EXCELLENT tech Tommy O who confidently led me through several problems and made my ISOC life so much better. Kudos to Tommy and the person smart enough to hire him!”
“It’s a pleasure to work with a business that values customers and shows it. I teach Marketing at UC and I always emphasize the importance of customer experience, both positive and negative. This is a great example of the former.”
“I wanted to take the time to thank the team at ISOCNET for the excellent service that you have provided to us over the past few years. In addition to your promptly taking care of any IT issues or problems, your company has been proactive with regard to recommendations that can make our systems run more smoothly and with greater security.
I would particularly like to thank Bob Reinerman for his personal intervention on our behalf with our phone service provider. His efforts directly resulted in our being able to resolve a dispute that had been ongoing for six months. My best wishes to everyone at ISOCNET and I look forward to working with you long term.”
“Our SEO was a success! I am finally coming up first in Google! I am so glad we chose you.”
“Rick: I just wanted to pass along that Kelly Berkemeier and Shelly Enda have been doing a fantastic job supporting The Circuit. They have been invaluable in helping us answer questions, make some changes and provide advice on how to move forward. Thanks for all ISOCNET does for us!”
“Dear ISOC Management,
I want to extend my sincere appreciation regarding Jesse Rowland. He has helped me fairly recently and yesterday decreasing my trash bin and helping me understand what I need to do next time. He offered to delete my trash bin and me not knowing it was from my tablet. Still learning how to use my tablet.
I could tell that Jesse was very knowledgeable of his job, professional, and most welcoming to me. In fact, your entire staff is wonderful because I have been a long time customer of ISOC. Even my dear sweet mom was a customer when she was alive.
Jesse is a real asset to ISOC and he offered to help me again and was most sincere. I appreciate this when I have a hectic, tiring retail schedule and don’t have much free time.
On a personal note, my adoptive dad (not by blood) but special to me passed away today so I did not want my sincere appreciation of Jesse get delayed.
Again, his kindness and help yesterday meant more than you know.”
“I have been an ISOC customer for over 14 years and have been more than thrilled with their Internet service and customer service. Just a few weeks ago I had to purchase a new business computer – so many issues arose in the migration of my many email accounts. Microsoft SEs could not fix the issues but ISOC, as usual, came through and solved the major issues with the attitude of ‘we can do this!’ Billy, as with all of the ISOC SEs I have dealt with over the years, was outstanding and kept me abreast of his progress throughout the service. I look forward to another 14 years with ISOC as my technology partner.”
“ISOCNET has provided us with email support for more than the time I have been with this company (3/2007) but just in the last year started providing support for a network server, each workstation for our Cincinnati, Columbus, and Indy offices. We are very happy with their service.
They are very proactive about making sure they work around our schedule. They also work well with our staff that isn’t very IT savvy to make whatever transition as comfortable as possible.
They have met all of my expectations with professionalism. They have exceeded; I expected more problems with our transition from such OLD technology to new. They worked through all the bugs and problems before they moved us to the new technology making it seem seamless but I knew that sometimes it was very difficult to make happen. They pretty much do what they tell you they will. Nice group to work with.”
“We have scheduled monthly status meetings with ISOCNET, and what a welcomed change. It gives us the opportunity to be proactive instead of reactive when making decisions about our network infrastructure.”
“Hi, All. I really want to pass on my thanks to ISOC for having Josh Miller on your team. I have been a member of ISOC for about 15 years. I have never had anything but wonderful, attentive service whenever I had a question or problem. Josh took it to another level with his patience with me being a complete non-techie, helping me frequently with both emails and phone conversations. He held my hand through a most difficult series of issues with my not understanding how to make things work. Thanks for having such a great employee!”
“Your attention to detail is amazing. You really understand what we want. I can always count on you! Thank you!”
“Hi Kelly,
Hope you are doing well. I’m getting things going on the business and very excited about the business. I already have one new client????.
I wanted to let you know how much I appreciate your great team in getting my website up and running. Cherie was excellent as the project lead and your tech team was great walking me through setup. Everyone was friendly, very responsive on getting back to me with answers to my questions and making changes. You were great too!
I love the website and so does everyone that has seen it.
GREAT JOB and please pass along my comments to your team!
Have a great day!”
“Thank you so much for all your help! Our website has been a huge success. We are booked for next year—I had no idea our website would bring us so much business so quickly! ”
“We have scheduled monthly status meetings with ISOC, what a welcomed change. It gives us the opportunity to be proactive instead reactive when making decisions about our network infrastructure.”
“Thank you for your excellent Customer Service! It makes all the difference (and creates loyal customers). ISOCNET obviously understands that. Please forward this message to your superior, along with my congratulations on an employee that exceeds customer expectations.”
“Hi, I just wanted to let you guys know what a gem you have in Shelley Enda. She is patient, smart, down-to-Earth and always flexible. We have recently had changes in leadership that have caused us to slow down on web design. She has been invaluable in helping us get through this process. I am always telling her how great she is but I want to make sure that everyone else does too. She is an excellent representation of your company. Seriously, she bends over backwards to make us happy.”
“I have truly valued and appreciated our communication and if every vendor we contacted was as helpful and amicable, life would be a better place.”
“Brandon was a pleasure to work with and already provided help with a few things that we were struggling with here. Have a nice weekend!”
“We were recently placed in a position in which we found that our full time IT Director was leaving and likely moving to a competitor, placing us in a very difficult and vulnerable situation. We explored five IT support companies and needed immediate intervention. ISOCNET was incredible.
We initially talked to Bob who was patient and attentive as we talked through our needs. We had an immediate follow-up from Jeff who was incredible with his follow-up, thoroughness, and his attention to our needs.
They were able to come on site, take over and reduce our risks very swiftly, effectively, and professionally. On Friday, after ISOCNET had talked to us, come on site for an evaluation and then back on site to take over, one of the companies made their initial ‘call back’ after our inquiry. I just can’t tell you how impressed my team and I have been with your company and Bob, Jeff, and Dave Armstrong who has also been just wonderful.”
